With 11 years of experience in the WordPress market, our agency has successfully resolved numerous challenging cases for a variety of companies, resulting in significant cost savings for our clients.
Here are a couple of examples what we have resolved:
Problem: An e-commerce business experiences a sudden crash of their WordPress site, severely impacting their online sales and customer experience.
Client Action: The business owner immediately contacts wp4enterprises.com through the emergency hotline provided for urgent technical support.
Our Response:
Short-term Solution: Our team quickly identifies a conflict caused by a recently updated plugin. We temporarily deactivate the problematic plugin to restore the site’s functionality, ensuring the e-commerce operations can resume without delay.
Long-term Solution: After resolving the immediate crisis, we conduct a thorough analysis of the site’s plugins. Our team recommends and updates compatible plugins to prevent similar conflicts in the future. We also implement an automated, robust backup system for the site, ensuring a reliable recovery solution is in place to mitigate the impact of any future crashes.
Problem: Majority of WordPress e-commerce website pages consistently take more than 8 seconds to load, significantly exceeding the industry-standard recommendation of max. 3 seconds for optimal user engagement.
Client Action: The client reached out to wp4enterprises.com to address the slow loading times. The client emphasised that they have a huge bounce rate and that they are losing clients and sales as people are not willing to wait while the shop will load.
Our Response:
Short-term Solution: Following the diagnostics, our team implemented several short-term solutions. We made proper configurations to the web server, removed unused plugins, enabled browser caching, and minimised HTTP requests.
Long-term Solution: For a sustainable and long-term solution, the client and wp4enterprises.com outlined a comprehensive strategy. This involved a complete website performance audit, identifying and refactoring inefficient code, minimising the use of resource-intensive plugins, and implementing a robust caching mechanism. Furthermore, we ensured better server performance. Ongoing monitoring and regular performance audits were integrated into the long-term plan to proactively identify and address any emerging issues.
Problem: The client’s corporate website is experiencing performance issues, leading to a low score on Google PageSpeed Insights, which impacts organic result positions in search engines.
Client Action: The client approached our team to address concerns about their website’s poor performance on Google and its challenging navigation. The client stressed the importance of a comprehensive solution to improve the overall user experience.
Our Response:
Long-term Solution: Our team proposed and executed a multifaceted approach, including a complete overhaul of the website’s codebase to ensure efficient resource loading, adopting a content delivery network (CDN) for faster content distribution, and optimising server configurations for improved response times. Additionally, we implemented lazy loading for images and scripts, ensuring that resources are only loaded when needed. Additionally, a significant portion of the content, particularly heavy images, was optimised.
Problem: A corporate website for a mid-sized consulting firm experiences a series of alarming symptoms, including drastically slow loading times and unusual pop-up ads. These symptoms point towards a malware infection, posing a serious threat to the company’s online presence and client data security.
Client Action: The IT manager of the consulting firm, recognising the severity of the issue, urgently fills out and submits an emergency contact form on the wp4enterprises.com to seek immediate professional help.
Our Response:
Short-term Solution: Our team undertakes an extensive scan of the website, identifying the malware sources and swiftly removing them. Subsequently, we address and patch up the security vulnerabilities that led to the malware infection, reinstating the website to a secure and functional state.
Long-term Solution: To bolster the website’s defenses against future security breaches, we deploys advanced protective measures. This includes the installation of a state-of-the-art firewall and the initiation of routine security monitoring. Recognising the need for ongoing vigilance, our team provides the consulting firm’s IT department with a detailed guide on maintaining web security. This guide covers critical aspects such as how to identify and neutralize potential security threats, the importance of keeping plugins and themes updated, and strategies for regular website backups. This proactive approach aims to empower the firm with the knowledge and tools necessary to prevent future malware attacks.
Problem: An e-commerce website specialising in handcrafted goods experiences intermittent downtime and suspected security vulnerabilities, affecting customer trust and sales.
Client Action: The e-shop owner, noticing these critical issues, urgently reaches out to wp4enterprises.com via their dedicated support hotline, seeking immediate assistance to resolve these problems.
Our Response:
Short-term Solution: Upon investigation, we discover a configuration error in the hosting setup that causes the downtime. We quickly rectify this, restoring consistent uptime. We also identify outdated security protocols, which are promptly updated to secure the site against potential threats.
Long-term Improvement: To ensure the e-shop runs smoothly and securely, we implement a series of long-term enhancements. This includes setting up an advanced e-commerce hosting solution tailored for high traffic and secure transactions. We also integrate a comprehensive e-commerce security suite, including SSL certificates, regular security audits, and a robust firewall. Additionally, we provide the e-shop owner with training on best practices for e-commerce security and site management, ensuring they are equipped to maintain the health and security of their online business.
Problem: A popular news website experiences a server overload due to a sudden spike in traffic, following the release of a breaking news story. This results in slow loading times and intermittent downtime, affecting the site’s accessibility for its readers.
Client Action: The editor-in-chief of the news site, seeking a swift resolution, uses wp4enterprises.com’ dedicated support chat feature to report the issue. The urgency is highlighted due to the real-time nature of their news reporting.
Our Response:
Immediate Action: Our technicians promptly analyse the server’s performance metrics and identify the bottleneck causing the overload. We quickly implement adjustments to the server settings, optimising resource allocation to better manage the increased traffic. Additionally, temporary measures are put in place to efficiently distribute the load, ensuring that the site remains operational and responsive for its users during this peak traffic period.
Long-term Solution: After stabilising the immediate situation, we propose a plan for a scalable hosting solution that can dynamically adjust to varying traffic loads. Our team suggests implementing an elastic server environment, which can automatically scale resources up or down based on real-time traffic demands. We also schedule a follow-up session to train the news site’s technical team on monitoring tools and strategies for predicting and managing traffic surges, especially during major news events.
Through this intervention, We ensure not only the immediate resolution of the server overload issue but also equips the news site with a more resilient and scalable infrastructure for handling future traffic spikes.
