We strive to deliver top-notch services to our clients. However, we understand that there may be situations where a refund is necessary. Please read our refund policy below for more information.
- Service Eligibility
Our refund policy covers the following services:
- WordPress website performance optimization
- Code-related support
- Malware removal and security services
- Refund Requests
If you are not satisfied with the service you received, you may request a refund within 30 days from the date of service completion. To be eligible for a refund, you must provide detailed causes for your dissatisfaction, and we will assess the validity of your request.
- Non-Refundable Services
Please note that certain services are non-refundable. These include:
- Services already completed and accepated by the client
- Third-party costs incurred on your behalf
- Domain registration fees
- Hosting and server costs
- Refund Process
Once your refund request is received and approved, we will initiate the refund to the original payment method. The refund process may take a couple of days, depending on your payment provider’s policies.
- Service Guarantees
We stand by the quality of our services and strive to meet or exceed your expectations. If there are issues with the service provided, please contact our team within 2 days, and we will work to address and resolve the concerns.
- Contact Us
If you have any questions about our refund policy or need assistance, please contact our team at [email protected].
- Changes to this Policy
We reserve the right to modify or update our refund policy at any time. Any changes will be posted on our website, and the effective date will be revised accordingly.